We, at Crazy Llama, respect your privacy and are committed to protecting your personal data.
We, at Crazy Llama, respect your privacy and are committed to protecting your personal data. We believe that you have a right to know our practices regarding the data we may collect and use about you when you use our service. Please read the following carefully to understand our views and practices regarding your personal data and regarding how we treat it.
In summary, when using the service, we may collect some personal data, all in order to provide you with the services and to improve our performance.
We may use third party services to run the service; they have access to some of your personal data under a confidentiality obligation.
We use industry standard practices to ensure that your data is kept secure, and we allow you to exercise your personal data rights granted under the GDPR even if you live outside the EU.
Also, we never sell your data or use it for direct marketing purposes.
And now for the full legal text
Wenor Holdings Ltd. is the legal entity operating the service. Wenor Holdings Ltd. Registration number: HE 239763 resides at 1 Stasinou Avenue, MITSI BUILDING, 1st floor, Flat/Office 4, Plateia Eleftherias, P.C., 1060 Nicosia, Cyprus
You are not legally required to provide us with any personal data. This means that if you provide us with data, you are doing so out of your own volition and consent; we cannot force you to provide any personal data, but without your personal data we cannot provide you with the services.
You have the right to withdraw from this consent at any time, and in such case request that we either cease processing your personal data, or that we delete whatever personal data is no longer required to retain under law.
We collect these types of personal data :
Non-personally identifiable Data. The first type is non-personally-identifiable data and statistical information. Non-personally identifiable data that is being gathered is comprised of technical information and behavioral information that does not pertain to a specific individual (“Non-Personal Data”).
Technical Data that might be de-anonymized. Technical information, such as the type and version of your device and its operating system, the type of browser, screen resolution, keyboard language, Wi-Fi connectivity and the type and name of your device and/or browser, and similar data are collected and retained according to this policy.
Additional information that may include your click-stream on the services, your activities on the services, including time spent on various screens and additional information of a similar nature.
We may retain your browsing history in websites that our browser extension operates at.
While it is not specifically personally identifiable, it may be reverse-engineered to be identifiable and therefore is considered personal data.
Personal Data. The other type of data we collect is individually identifiable data. To put it simply, this data identifies an individual or is of a private and/or sensitive nature, such as your contact information, including: (i) Personal Data that is provided by you voluntarily, such as your username, email address and other data you filled when signing up; and (ii) Personal Data we learn from your use of the services; such as your bookings and payment information.
Agency Related Data. We retain agency related data passed through our service, which includes: your agency credentials, accounts, usernames, bank accounts, search and order history, payment information, as well as personal data required to validate your identity, such as a scanned passport or photo.
Passenger Related Data. When you make a booking for your customers, we may retain passenger related data, such as First and last name, patronymic, date of birth, gender, nationality, phone number, street address and email address, passport details and scan, contact details, passenger social media and messenger accounts, payment information and frequent flyer data. You are required to obtain the passenger’s consent before submitting it via our services.
Personal data is collected from your use of the services. We do not buy personal data from third parties and do not collect it in any other way.
The purposes of collecting and processing the data are to provide you with the services, to allow you to make bookings on third party services.
As a part of our services, we may use the data to contact you (or the passengers) with service related messages, as well as promotional material relating to the service.
Moreover, we may use the personal data to improve the services.
You have the right to know what personal data we collect about you and to ensure that such data is accurate and relevant for the purposes for which we collected it. You can receive a copy of your personal data, and to rectify such personal data if it is not accurate, complete, or updated. However, we may first ask you to provide us with certain credentials to permit us to identify you before rectifying, deleting, or reviewing.
Right to Withdraw Consent. You have the right to withdraw your consent to the processing of your personal data. Exercising this right will not affect the lawfulness of processing your personal data based on your consent before its withdrawal. Please note that in most cases, withdrawal of your consent would most likely cause us to delete your personal data rather than cease processing.
You have the right to delete your personal data or restrict its processing by ourselves and third parties. We may postpone or deny your request if your personal data is in current use for the purposes for which it was collected or for other legitimate purposes such as compliance with legal obligations.
Right of Data Portability. Where technically feasible, you have the right to ask to transfer your personal data in accordance with your right to data portability. In order to apply for this, please contact us at email@example.com
The Right to Lodge a Complaint. You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.
Your California Privacy Rights and Do Not Track Notices. We do not convey your personal data to third parties for direct marketing purposes.
However, if we did, then the California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding its disclosure of personal data to third parties for their direct marketing purposes.
To make such a request, please send an email to firstname.lastname@example.org and we will let you know that none of your personal data was shared. We are only required to respond to one request per customer each calendar year.
We respond to “Do Not Track” signals. If you do not wish your browser to allow us to use trackers, please use your browser’s “Do Not Track” option.
Exercising Your Rights. We acknowledge you have the right to access and change the Personal Data we collect and process. If you wish to access or to correct, amend, or delete Personal Data, please send us an email to: email@example.com and we will respond within a reasonable timeframe, but in any event no later than permitted by applicable law.
Additionally, please note that in order to ensure that you have as much control over your Personal Data and other information as possible, you may modify certain parts of your information by yourself in the service.
We respect your privacy and will not disclose, share, rent, or sell your Personal Data to any third party.
The sharing of your Personal Data is made upon your specific, explicit, request.
Moreover, in order to operate the service, we need to share your personal data with third parties. These are:
Travel operators (content providers, payment providers and airlines), which are listed CrazyLlama Platform Supplier & Provider List and receive the passenger information required for booking. The travel operators receive passenger and agent data which is required for the booking.
Technical operators, which include Amazon and Google, which provide us with a cloud and hosting platform.
Service Providers, which include Google Analytics, Google tag manager, HotJar, Facebook, GitHub, Facebook, Twitter, Instagram and YouTube. These services are used to provide you with our services and to better understand how you use the services, as well as present you with advertisements.
Messaging Services, which include Telegram and Facebook messenger, that are used to contact both you and the passenger with travel related notices.
Compliance Control Ltd., and our external accounting services, which provide us with services relating to our ongoing operation.
The agency that placed the booking on your behalf, including their third party system (payment providers, accounting systems).
It may also be processed by us and our suppliers, service providers or partners’ staff operating outside your country.
We will ensure the confidentiality, integrity and availability of your Personal Data by Transferring your personal data only to (i) countries approved by the European Commission as having adequate data protection laws; (ii) entities that executed standard contracts that have been approved by the European Commission and which provide an adequate level of high-quality protection, with the recipients of your Personal Data; and (iii) Transferring your Personal Data to organizations that are Privacy Shield Scheme certified, as approved by the European Commission.
By submitting your personal data through the service, you acknowledge, and agree, in jurisdiction where such consent is required, to such transfer, storing and/or processing of personal data.
The service is intended for users over the age of eighteen, or children over thirteen who obtained parental consent.
Therefore, we do not intend and do not knowingly collect directly Personal Data from children under the age of thirteen (13) and do not wish to do so.
We reserve the right to request proof of age at any stage so that we can verify that minors under the age of thirteen (13) are not using the service.
If we learn that we collected Personal Data from minors under the age of thirteen (13) we will delete that data as quickly as possible.
If you have reasons to suspect that we collected Personal Data from minors under the age of thirteen (13), please notify us at firstname.lastname@example.org , and we will delete that personal data as quickly as possible.
If you are a resident of the European Union, then the age under this section will be sixteen, and not thirteen.
This section does not relate to passengers. In cases where passengers are minors or children, then you as the agent are in charge of obtaining all relevant consent.
We take appropriate measures to maintain the security and integrity of our service and prevent unauthorized access to it or use thereof through generally accepted industry standard technologies and internal procedures.
Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use will never occur.
We will comply with applicable law in the event of any breach of the security, confidentiality, or integrity of your Personal Data and will inform you of such breach if required by applicable law.
To the extent that we implemented the required security measures under applicable law, we shall not be responsible or liable for unauthorized access, hacking, or other security intrusions or failure to store or the theft, deletion, corruption, destruction, damage, or loss of any data or information included in the personal data.
If you feel or believe that your personal data rights were harmed in any way or form, you may contact our data protection officer at email@example.com and lodge a complaint. Such complaints shall include how and why you believe your personal data rights were harmed, and the required evidence. Our data protection officer will respond to most complaints within 14 days, and shall offer the required remedies.
we will resolve all complaints according to the applicable regulations. We also agree to resolve all complaints and deal with disputes with the local data protection authorities.