What if my flight was cancelled or rescheduled?

Any refund and or change and or cancellation requests are subject to a verification and approval procedure according to the Terms of Use.

Please contact us to apply for this procedure and kindly note that the Service Fee is non-refundable.

We all know how frustrating it can be when something goes wrong with your flight. The complexity and inconsistency in passenger rights does not make it any easier. We have been campaigning for all governments to apply the same core principles on passenger rights, that have been endorsed by the International Civil Aviation Organization (ICAO).

These include the right to care and assistance in case of delays and rerouting, and to refunds or other compensation in the case of cancellations, where the circumstances are within an airline’s control. It would be unfair, for example, to hold airlines financially accountable for delays related to air traffic control, poor weather, or airport employee strikes, that may cause flight disruptions and cancellations.​

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