Terms of Use

Flight Booking, Change, Refund and Cancellation

Customers shall bear full responsibility for preparing all necessary travel documents, guarantee correctness and completeness of all documents needed for departure and arrival, as well as for transit flights throughout their route, and possession of necessary visas, valid passports, powers of attorney and other necessary documents. the Company shall not be liable for passengers’ ignorance or non-observance of all necessary requirements of departure and arrival countries. Prior to booking their flights and beginning of travel, Customers shall verify possession of all documents and visas needed for their trip. For more detailed information, please visit this website: http://www.iatatravelcentre.com/ and read the information available on the website of the Ministry of Foreign Affairs of your country.

The Company does not guarantee the security of international travel the Company shall not be liable for any damage and loss caused by such trip.

Prior to booking you should read the terms of the IATA Agreement  http://www.iatatravelcentre.com/tickets, as well as fare rules, flight refund and change terms of the selected service/fare of the Supplier and/or Supplier’s Agent and/or airline available on the Marketplace. Fare rules are displayed on the flight purchase page as provided by global distribution systems and Suppliers and/or Supplier’s Agent. You agree to comply with the rules, terms and restrictions imposed by Supplier and/or Supplier’s Agent  of a product or service that you purchase. Any failure to comply with the rules may entail a cancellation of your booking and denial of goods or services without reimbursement of the paid amount. By making a purchase you agree with all corresponding terms, rules and restrictions of Supplier and/or Supplier’s Agent .

During booking, you undertake to provide only reliable and complete data. Please note that due to specific operation aspects of global distribution systems and Supplier’s reservation systems, very often passenger data changes are not permitted once a booking has been made. Any change may lead to booking/ticket cancellation and a refund will only be possible in accordance with the selected fare rules. Thus, you assume all possible risks and expenses related to possible booking mistakes and inaccuracies. Please note that certain Suppliers may demand that at the time of check-in you present the credit card used to pay for your booking.

Suppliers may cancel your booking unilaterally and without warning if a ‘double booking’ (more than one reservation for a particular passenger on the same flight for one or more dates) has been detected. To avoid this, we recommend that prior to the purchase you cancel all existing duplicate bookings and do not make new duplicates after your booking has been made.

Flights for unaccompanied minor children, passengers unable to move independently, blind or deaf passengers and women in late pregnancy must be booked only in airline offices or agencies.

Communication via messengers

During booking You can add your messenger profile from the available list of messengers to:

• receive actual information regarding the current status of your booking and changes made to it;
• communicate with Our Customer Care Team in case You will have any problems with booking.
  
  By adding your messenger profile on the Market Place You give Us consent to use your provided personal information (e.g. profile’s ID, cell number, alias name and any other identifying data) for communication purposes, which includes information on your bookings status, requests and provision of promotional materials.

 FAST LINE SERVICES NOTICE

Before booking Fast line services on Our Market Place, please consider the following rules:

1. Passengers must arrive at the place of rendering of the Fast line services no later than 60 (sixty) minutes before the departure time, indicated on the ticket, unless other is not specified in the rules of certain airline. Departure services are not guaranteed to the Customers who had arrived less than 60 (sixty) minutes before the departure time.
2. Passengers must comply with the applicable rules of airline, which carries out transportation, with the rules of the aviation security, with the rules of customs and border guard services.
3. Passengers must behave themselves in an appropriate manner which will exclude any doubts to the flight safety as well as to comply with ethical norms and standards of conduct during the flight.

We guarantee to refund You the full or partial price of the flight ticket(s) to Your destination, subject to meeting the following conditions:

1. The purchased flight tickets must be for a flight offered to You by Us. If You make any changes to the schedule of the flying route booked through Us without Our assistance directly with the selected or operating airline without Our previous approval and You encounter problems, this article shall not apply, and thus, You will not be entitled to any refund from Us;
2. We must receive Your request for a refund within 14 days of the date when You were supposed to arrive at Your destination according to the original flight schedule;
3. Along with the request for a refund, You must submit to Us an unequivocal and intelligible copy of the required documents according to the eligible Fare Rules.  

In case of involuntary cases You must submit to Us an unequivocal and intelligible copy of the required documents according to the eligible Fare Rules and IATA regulations.

Company receives a Service and or Agent  fee for the provision of services of the relevant Suppliers and or Supplier’s Agent . A corresponding fee sum is included in the cost of the relevant service and is explicitly displayed prior to your purchase on the Marketplace, and in your profile  in case of change or refund of a ticket. This Service/Agent fee is not subject to refund in case your flight has been fully or partially refunded, including without limitation the cases of an involuntary refund (flight cancellation or passenger illness or death).

Flights can be changed or refunded voluntarily (upon customer’s request) directly from the relevant airline in accordance with airline rules of the selected fare, according to which your booking has been made and tickets have been issued. Please note that according to fare rules airlines may charge a penalty for change or refund. Also, in the case of partial or full refund, the airport charges may apply which are not refundable according to the rules of the certain Provider.

Involuntary refunds will be made only if approved in written  by the Supplier and or Supplier’s Agent and/or Airline). Refund is made in the same form of payment for which the original purchase was made.

Ticket cancellation is possible only if approved by the Supplier and/or Supplier’s Agent (or Airline) and if such service is available on the Marketplace.

All sums of fees for the Suppliers’ and/or Supplier’s Agent services provision are explicitly displayed after the start of calculation and until completion of a corresponding page.    

Please note that if a price freeze or payment by installments is involved, until a full payment for your flight is made:

1. Notwithstanding airline conditions, your ticket is not subject to refund or change;
2. Downpayment gives a right to purchase flights at a fixed price;
3. Downpayment is non-refundable;

Suppliers and Supplier’s Agents may set their own rules for sales of air travel. They have the right to change them with the immediate effect, including rules for the use of fares, rules for full or partial return of air tickets, rules for changing the route, rules for no-show, penalties, rules for carrying luggage, rules for transporting unaccompanied children, passengers with bulky hand luggage, passengers with disabilities, passengers with children and infants, denial of carriage rules, as well as provision of services that relate to air and/or non-air ancillary services included but not limited to: seats, meals, bags, in-flight entertainment etc.

Cancellation policy applicable for the Israeli Customers and or getting their services on the territory of the State of Israel:

Please note that for the State of Israel (hereinafter – “Israel”) the additional cancellation policies are implemented due to the limitations of the applicable local laws:

1. All orders are subject to change or cancellation fees from the moment the order is made, as specified in the terms of the IATA Agreement.
2. Cancellation and / or changes terms are subject to change in accordance with the Supplier’s conditions, the type of product, the timing of the order and the date of departure, as well as in accordance with the conditions specified in the flight tickets and / or the airline issuing the ticket.  
3. In addition to and without derogating from these conditions, in any case of change or cancellation of regular flight after the ticketing the service fee in the amount of a minimum USD 10 per person per transaction in addition to the cancellation fees provided by the Suppliers and/or Supplier’s Agent and or Authorized Representative. It is hereby clarified that any Customer who purchases Travel Related Goods and Services from Company is entitled to cancel the transaction under the terms of cancellation of the mitigants provided that the cancellation notice and the cancellation method were done in accordance with the provisions of the Consumer Protection Law within 14 days from the date of making the transaction (1) of the Consumer Protection Law – a person with disabilities, a veteran citizen and a new immigrant as defined in the Law – who may cancel under mitigating terms up to 4 months from the date of execution of the transaction) or from the date of receipt of an open document (document with details of the transaction) (not weekends) prior to the departure / start of service (the day of departure is not counted in the 7th-day count).
4. Days that are not weekends are Sundays to Thursdays and Fridays until 12:00.
5. Cancellation terms: in any event of cancellation under the aforesaid conditions, the Customer will be charged a cancellation fee at a rate not exceeding 5% of the cost of the order or NIS 100 per person, whichever is lower, according to the Supreme Court’s ruling on 7187/12 Zemah El Al.
6. In each case – the cancellation conditions are subject to the Consumer Protection Law and the Consumer Protection Regulations and in the event of contradiction, the provisions of the law prevail over all that is stated in these conditions.
7. It is hereby clarified that in any case of cancellation of services provided fully abroad, including but not limited to the hotels, car rental, domestic flights, etc., full cancellation fees will be applied at all times, since the Consumer Protection Law does not apply to services provided fully abroad.
8. The terms of cancellation and change apply to the entire order and parts of the order but the separate products may not be canceled.
9. Company  may cancel a transaction on its own initiative in the event of a misprint occurred  (both by the Supplier and/or the Supplier’s Agent), whether at the price or in the description of the product, in the event of a technical and / or other events and / or force majeure.
10. The Counter-Terrorism Bureau of Israel periodically issues “travel warnings” to Israelis regarding various destinations abroad, which are not recommended to visit by Israelis, but in no event do they constitute a prohibition on the provision of tourism services related to them or any requirement to cancel an order for destinations to which a travel warning was published or any other type of similar prohibitions.