If your card’s been charged but you haven’t received your confirmation, there can sometimes be a delay on confirmations coming through, or there could be a technical reason why you haven’t received it.
If you still can’t find it within 5 minutes, we would recommend contacting us immediately.
Please kindly note that our employees are not allowed to know your credit card details, such as full credit card number, card validity and CVV code! For the reason of swift verification, they may request only your 4 last digits and booking details.
Please double check the following: