We all know how frustrating it can be when something goes wrong with your flight. The complexity and inconsistency in passenger rights does not make it any easier. We have been campaigning for all governments to apply the same core principles on passenger rights, that have been endorsed by the International Civil Aviation Organization (ICAO).
These include the right to care and assistance in the case of delays and rerouting, and to refunds or other compensation in the case of cancellations, where the circumstances are within an airline’s control. It would be unfair, for example, to hold airlines financially accountable for delays related to air traffic control, poor weather, or airport employees strikes, that may cause flight disruptions and cancellations.