A passenger with reduced mobility is a person who is limited in his/her mobility due to any disability (sensorial or locomotive, permanent or temporary) incapacity or intellectual disability, or to any other cause of incapacity, or age, and whose situation demands a specific attention and the adaptation of the service to his/her needs, but not including passengers subject to medical authorization.
The requirement of assistance to a reduced mobility passenger must be previously notified, with a minimum antecedence of 48 hours to the published hour of the flight and the acceptance for transportation of such cases is subject to a reservation confirmation.